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How to fix the problem To resolve this issue:. Restart the server(s) storing and hosting the company data file. Start QuickBooks on a workstation. Attempt to log into the company data file. If unsuccessful, attempt to log in as a different user.
Contact your QuickBooks Administrator about resetting your QuickBooks password. If you are the QuickBooks Administrator, For QuickBooks 2008 and later, c:lick the reset button on the login screen, and answer the challenge questions. If you are still having problems download our Automated Password Reset Tool. If still unsuccessful, restore a backup made before the issue began and reenter date. If you have no good backups, then submit the file to Data Services for recovery.